Precautions when dealing with customers

Precautions when dealing with customers

First, respond to the buyer's online inquiry: identify which is the real disk, which is fake
There should be a falsification program, or else once the business is opened you will be flooded into the sea of ​​emails. Generally from the content of the buyer's query, you can determine what is a real and what is a virtual disk. Should focus on those highly targeted, can be called inquiry email. For a worthless enquiry, dare to give up decisively.
If you think that each inquiry is to buy goods from you is too naive. Some enquiries may be too vague, perhaps just a means for customers to do market research. If you do not give up empty
The information, you may only do something to deal with e-mail every day.

Second, deal with the buyer's query must pay attention to methods and techniques
Be good at seeing the depth through the appearance of e-mails to understand the true intentions of buyers. Is he a real buyer or a middleman or even your competitor? He bought
What is the motivation? How to buy? By mastering this, you may have superb ability to reply and grasp the customer's psychology so that buyers can understand yours faster and better.
Enterprises and products.

Third, familiar with their own products and peer products: quality and price
Is it very clear that your product (including quality) is suitable for the target market? Try to understand the quality and price level of other domestic counterparts. You need to understand, an inquiry,
Foreign customers will not only send you one but will also send to many suppliers. Only if your product quality and price is better than your peers can you get the order.

Fourth, handle the eight-character principle of e-mail: simple, credible, appropriate, fast
(1) Simple: The language should be concise, not Luo Luoluo, nothing. You need to know that the patience of many foreign businessmen is very bad. You waste their time and you are
Financial damage. Don't underestimate the art of e-mail. The key to “good email” is whether you can grasp the real intention of the buyer’s inquiry and give him what he needs most.
The most targeted reply.
(2) Credibility: Simple is not to omit the most basic etiquette. We must also pay attention to the contact with the buyer. After the email, be sure to attach your own detailed contact information.
Give each other a very formal impression. It is easy to leave a bad impression.
(3) Appropriateness: In fact, the most appropriate is not easy! This not only includes the first two factors, but also requires specialization.
<1> Buyers always want to deal with people who are proficient in the product. If you make mistakes in responding to an inquiry, it means that you are an amateur. The buyer will think that you are not a real manufacturer.
Home, or unfamiliar with the product, is likely not to return. Therefore, when replying, you must specify the product specification, packing method, function, quotation, and other details.
<2> Make full use of the advantages of e-mail delivery of pictures. This will better explain the problem and reduce costs.
<3> Before e-mailing, check carefully for spelling or grammatical errors.
<4> Quotations should be taken into account. Do not leave too much pressure on the price, otherwise it will make buyers have doubts. According to the different countries and regions where customers are located, different quotations will be given. For example, customers in Europe and the United States and customers in South America and the Middle East will have different requirements in product grades. If you give customers in South America and the Middle East a price for European and American markets, they will probably give each other a price. Scare away.
(4) Fast: Buyers always hope to get a reply as soon as possible. Many foreign buyers are more willing to use the Internet to achieve low cost and high efficiency. If the reply to the customer is too late,
Not only will you lose business opportunities, but it will also cause the other party to have doubts about your efficiency and ability. The question of not being able to respond immediately should be given as soon as possible after deliberation and a clear response should be avoided.
Responsibility.

Fifth, keep track of customers who have sent inquiries to you.
Many people often feel that they have more online information, fewer transactions, or no transactions, they lose confidence and pay no attention to the enquiries received. This is very narrow and stupid.
law. Do you think in other words, that you are a buyer? Will you give an order to a vendor you don't know for the first time? What's more, now is the buyer's market. Buyers can easily obtain numerous suppliers, whether through e-commerce or traditional business methods. Therefore, do not underestimate any inquiry from the buyer!

Recommend two ways to track customers:
(1) Sending new products to customers on a regular basis will often have an effect that cannot be underestimated.
(2) Holidays send greetings and holiday cards to customers. It should be noted here that it is the customer's holiday.